CAREFY Plants is using an Escrow Payment system to protect both the Buyer and Vendor from fraudulent Orders and poor Quality products. All Payments will be received and temporarily kept by CAREFY for 7 days after the Buyer receive the Goods. If there is no complaint filed within 7 days, the Payment is eligible to be transferred to the Vendor.

Ordering Process:

1. If the Buyer Orders the Goods not using Cash on Delivery. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications. The Order Status states “On Hold” until the Payment have been received by the CAREFY Escrow Account.

Order Customer Onhold

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2. If the Buyer did not choose Cash on Delivery. Once the Payment has been received by the CAREFY Escrow Account, CAREFY Admin changes the Order Status to “Processing“. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications. “Processing” is the Signal that the Vendor must Process and Deliver the Service to the Buyer.

If the Buyer Orders the Goods using Cash on Delivery, the Order Status changes to “Processing“ automatically.

Order Customer Processing

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3. Once the Goods has been Received by the Buyer, the Vendor must update the Order Status to “Completed“. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications.

Order Customer Completed

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Refund and Support Process:

1. If you are unsatisfied with your Order you can file for a Refund. To Request for a Refund, Click Dashboard > Orders > Refund button. Choose Partial or Full Refund. Fill out the Refund Requests Reason. Visit the Return & Refund Policy to be guided accordingly.

2. If you need Support for the Goods you Purchased, visit the Order Menu in your Dashboard, click the Item and Support button.

Order Refund

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Tip: At any time, you can track the Status of your Order and Refund by clicking Dashboard > Orders when Logged In.

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