CAREFY Plants is using an Escrow Payment system to protect both the Buyer and Vendor from fraudulent Orders and poor Quality products. All Payments will be received and temporarily kept by CAREFY for 7 days after the Buyer receive the Goods. If there is no complaint filed within 7 days, the Payment is eligible to be transferred to the Vendor.

Complete Ordering Process to ensure Payment:

1. If the Buyer Orders the Goods not using Cash on Delivery. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications. The Order Status states “On Hold” until the Payment have been received by the CAREFY Escrow Account.

Order Vendor Onhold

Click to Enlarge.

2. If the Buyer did not choose Cash on Delivery. Once the Payment has been received by the CAREFY Escrow Account, CAREFY Admin changes the Order Status to “Processing“. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications. “Processing” is the Signal that the Vendor must Process and Deliver the Goods to the Buyer.

If the Buyer Orders the Goods using Cash on Delivery, the Order Status changes to “Processing” automatically.

Order Vendor Processing

Click to Enlarge.

3. Once the Goods has been Received by the Buyer, the Vendor must update the Order Status to “Completed“. Login to CAREFY Services, and click Dashboard > Orders. Click the Eye icon below the Actions column to View Details.

Vendor Order Status

Click to Enlarge.

Change the Order Status to “Completed” and click the Update button. The Vendor, Buyer and CAREFY Admin receive the Status Update on their registered Email and Dashboard Notifications.

Vendor Order Completed

Click to Enlarge.

Payment & Withdrawal Process:

After 7 days of Completing the Order, if there is no Complaint the Payment is eligible to be transferred to the Vendor’s Bank Account. CAREFY Admin send All the payments above Php 1,000 biweekly (Monday) to the Vendor minus the Commission fee of 4%. Below are the 2 Types of Vendor Payment and Withdrawal based from the mode of Payment used by the Buyer:

1. Withdrawal Mode is available if the Buyer sends Payment to the CAREFY Escrow Account thru PayPal, PayMaya, Bank and Money Transfer. After 7 days of Order Completion, all payments above Php 1,000 will be transferred to the Vendor’s Bank Account. Once the Payment has been Transferred to the Vendor, the Admin Fee Status will be changed to “Paid”. To view this click Dashboard > Payment, change Status to Approved or Pending for tracking payments.

Withdrawal Payment

Click to Enlarge.

2. Reverse Withdrawal Mode is available if the Buyer uses Cash on Delivery since the Vendor receives the Payment. Once the Admin Fee reaches Php 500, CAREFY Admin requests for a Reverse Withdrawal and the Vendor must send the Fee to the CAREFY Bank Account. After CAREFY Admin receives the Fee, the Admin Fee status will be changed to “Paid”. Vendor Withdrawal will be suspended if the reverse withdrawal is ignored for more than 7 days. Click Dashboard > Payment > Reverse Withdrawal button, change Status to Approved or Pending for tracking payments.

Reverse Withdrawal

Click to Enlarge.

Main Menu